Return Policy
Returns & Refunds
Shop with confidence. All products, including made-to-order items, are eligible for return within 30 days from delivery, subject to the condition requirements below. We offer free returns by mail for eligible items. Our team answers questions within 2 hours during normal business hours.
At a Glance
- Return window: 30 days from delivery, including made-to-order items
- Method: Return by mail through our Return Portal
- Cost: Free return shipping for eligible items
- Refund type: Full refund to original payment after inspection
- Processing time: 3 business days after we receive the return
Eligibility
Items must be in new, unworn condition with all original packaging and accessories. Please include any jewelry boxes, pouches, and tags. Returns must be started within the applicable window described above.
We recommend using our prepaid label from the portal. It helps us track your return and speeds up processing.
Made-to-Order Returns
Made-to-order items are returnable under the same 30-day policy as our other products. We do not list personalized products or exclude made-to-order items from returns. Items must meet the new, unworn condition requirements above. If your item arrived damaged or defective, contact us so we can help.
How to Start a Return
- Open the Jewelry Stores Network Return Portal and select your order.
- Choose the item and reason for return.
- Download and print the prepaid return label.
- Pack the item securely and drop it off with the listed carrier.
Exchanges and Replacements
If you need a different size or style, start a return for the original item and place a new order. For defective or damaged items, contact us first so we can arrange a replacement and provide a prepaid label.
Refunds
Refunds are issued to the original payment method after inspection. Please allow 3 business days after we receive your return for processing. Your bank or card issuer may take additional time to post the credit.
Packaging Tips
Use the original jewelry box when possible. Place small jewelry items in a pouch or small bag so nothing moves during transit. For higher value pieces, use a sturdy outer box and adequate padding for protection.
Important Notes
- Return shipments should use our prepaid label from the portal. If you use another carrier, keep the tracking number for your records.
- If a return arrives not in its original condition, we may issue a partial refund or return the item to you.
- Refunds are only available to the original purchaser and payment method used at checkout.
Need Help?
We’re here to assist with sizing, returns, or replacements. We strive to reply within 2 hours during normal business hours.
- Email: customerservice@jewelrystoresnetwork.com
- Toll Free: +18772465762 | Local: +19134083220
Last updated: November 5, 2026