Frequently Asked Questions

Sign in to the Customer Portal to view your order. Tracking information is emailed when your order ships.

Email customerservice@jewelrystoresnetwork.com, call 877-246-5762, or use our contact form. Support hours are Monday to Friday, 9 AM to 5 PM Central. We strive to reply within two hours during normal business hours.

We operate online, with no showroom visits or in-person pickup.

Standard shipping is free on every U.S. order. UPS 2-Day Delivery is $19 and UPS Next Day Delivery is $29. Expedited shipments require a signature.

In-stock orders paid for by 3 PM CST, Monday through Friday, ship the same day. Orders placed later ship the next business day, excluding holidays. Made-to-order items require up to five business days of production time before shipping.

Standard transit typically takes two to four business days after shipment. Processing and transit times are separate. Carrier delays and holidays may affect delivery. See our Shipping Policy for details.

Yes. Returns must be started within 30 days of delivery. Items must be new and unworn, with all original packaging, tags, and accessories. Eligible returns by mail include free return shipping.

Made-to-order items are covered by the same 30-day return policy and condition requirements as our other products.

Open the Return Portal, select your order, choose the item and reason, and follow the return-label instructions. For a different size or style, return the original item and place a new order. Contact us first if an item arrived damaged or defective.

Refunds go to the original payment method after inspection. Allow three business days after we receive your return for processing. Your bank or card issuer may take additional time to post the credit. See the Return Policy for full details.

Check the measurements and selected options on the product page. Compare necklace, bracelet, or anklet lengths with jewelry you already wear. For rings, a local jeweler can help measure your size; wider bands can feel snugger than narrow ones. Ask our team if you need help with a particular item.

Both the chain and its widest clasp or end fitting must pass through the pendant bail. Exterior bail dimensions do not necessarily describe the inside opening. Contact us with the product link and your chain measurements before ordering if you are unsure.

Include the product link or item number, selected size or length, and the measurements you want to check. You can email photos to customerservice@jewelrystoresnetwork.com.

Visit Your Privacy Choices for data-sharing and targeted-advertising opt-out options. You can also contact our team with a privacy request. Facebook-related deletion instructions are on our Facebook Data Deletion page.

Payments are processed by PCI DSS-compliant gateways. We do not store full card numbers or CVV codes on our systems. Read our Security Policy and Privacy Policy for more information.